Conflict resolution in social work (SR1-43)

Theoretical understanding of peaceful conflict resolution and application of mediation in certain areas of social work.

Understanding the positive aspects of conflict; understanding the role of mediators in conflicts; identifying the main preconditions for a peaceful resolution of the conflict; theoretical and practical understanding of nonviolent communication; understanding the key features of mediation; understanding the specific features of mediation; application of mediation in certain areas of social work.

Theoretical understandings and types of conflicts; Mediation models; Conflict resolution with the help of a third party; Assertiveness as a factor in peaceful conflict resolution; Conflict styles as a factor in peaceful conflict resolution; Nonviolent communication as a factor in peaceful conflict resolution; The concept of mediation; Basic principles of mediation; Stages of the mediation process; Mediation skills; Abilities and skills of mediators; Development of mediation in the world and in our country; Legal basis for mediation; Areas of mediation in social work; Sensitization for mediation.

1. Peurača. B. Teršelić, V. (2004). Medijacija: posredovanje u sukobima za uporne, Osijek: Centar za mir, nenasilje i ljudska prava;

   (Original)

2. Džamonja Ignjatović, T. Žegarac, N. (2006), Medijacija – koncepti i konteksti, Beograd: Centar za primenjenu psihologiju.

   (Original)

3. Kruk, E. (1997.) Mediation and conflict resolution in social work and the human services: Issues, debates, and trends. U: Kruk, E. (ur.) Mediation and conflict resolution in social work and the human services. Chicago: Nelson-Hall, Inc., 1-19;

   (Original)

4. Rosenberg B. M. (2006). Nenasilna komunikacija – Jezik života. Osijek: Centar za mir, nenasilje i ljudska prava.

   (Original)

knowledge tests, homework, final exam

lectures, presentations, interactive teaching, group work, discussions, role-playing